Terms & Conditions
The services offered in the website management & maintenance package are as stated below. Please keep in mind, all of the services are completely optional and the client has the right to opt out of any service mentioned below upon request.
Services offered:
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- Web Hosting – Hosting the website on a per month basis. A client is allowed to use their own preferred web hosting. If a client uses their own web hosting they will not receive a price reduction on the package.
- Free SSL – A SSL will on be given to customers who websites are hosted with our servers.
- Business Email (Redirect) – Unlimited business redirect emails (alias).
- Customer Support – Unlimited customer support.
- Website Backups – The website will be backed up on a daily, weekly or monthly basis. This will be determined by a Polk Marketing, LLC. representative upon the customers needs.
- SSL Updates & Monitoring – Includes monitoring when the SSL needs to be renewed and manually renewing it when required.
- Storage Monitoring – Monitoring the websites storage and increasing when needed to improve the websites performance. This can only be offered fully if the website is hosted on Polk Marketing, LLC. servers due to the lack of access & capability with other hosting providers.
- Bandwidth Monitoring (Speed) – Monitoring the websites bandwidth and increasing when needed to improve the websites performance. This can only be offered fully if the website is hosted on Polk Marketing, LLC. servers due to the lack of access & capability with other hosting providers.
- Up-time Monitoring – Monitoring the websites up-time to resolve any issues with the website not being online.
- DNS Management – Monitoring the website DNS to make sure it stays online and to resolve any connection issues. This can only be offered fully if the website is hosted on Polk Marketing, LLC. servers or if we have complete access to the clients domain registrar account due to the lack of access & capability with other hosting providers.
- WordPress Updates – Updating WordPress to keep the website running smoothly, function correctly, and to help avoid any vulnerabilities.
- Theme Updates – Updating Themes to keep the website running smoothly, function correctly, and to help avoid any vulnerabilities.
- Plugin Updates – Updating Plugins to keep the website running smoothly, function correctly, and to help avoid any vulnerabilities.
- Website Scans (Daily) – Websites will be scanned daily to trace any malware or vulnerabilities.
- Malware Removal – If malware is discovered it will be removed.
- Vulnerability Repair – If a vulnerability is discovered it will be resolved.
- Website Restore – If a website is compromised or corrupted to non-repair. A backed up version of the website will be restored.
- 2 hours of Website Changes – 2 hours of website changes of any kind will be offered by a Polk Marketing, LLC. representative.
Topic Limitations
Polk Marketing, LLC. will not build a website or add content to a website regarding the topics of religious beliefs, political views, sexual orientation, ethnicity & race, pornography, nudity or any other topics Polk Marketing, LLC. decides to avoid.
Final Statements
By the client purchasing this “Website Management & Maintenance” package offered by Polk Marketing, LLC. they agree to pay $50 per month and receive the stated services in the package. This package can be canceled (terminated) anytime by the client or a Polk Marketing, LLC. representative. If the client cancels the package and the website is hosted by Polk Marketing, LLC., then the client will have 7 days to transfer or do as they see fit to the website. A Polk Marketing, LLC. representative will supply the client the website files before canceling the account. Polk Marketing, LLC. is not responsible for supplying a SSL, transferring the website to a new hosting provider, or any other additional services and items. The package and all items stated within it will be deleted in 7 days after cancellation.
